Inciter | 2012 October
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Nonprofit Organizations and Outcome Measurement

by Sheila MatanoAn article by Lehn Benjamin in the September 2012 issue of the American Journal of Evaluation explored the extent to which existing outcome measurement frameworks are aligned with the actual activities performed by nonprofit staff to ensure positive outcomes for their clients.Benjamin’s analysis of numerous measurement guides revealed that existing outcome measurement frameworks focus primarily on program activities completed and the changes in the users as a result of those program activities. This highlights, rather overwhelmingly, that outcome measurement often misses important aspects of staff work, namely the direct activities they do with clients. It is this frontline work that is essential for helping staff build relationships in their communities that are paramount to positive program outcomes. Unfortunately in many cases this does not fully capture the work...

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