Inciter | 2016 November
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Monitoring Program Capacity

Over the past couple of blog entries, Taj has shared lessons learned about design thinking that you can apply to your work. Taj will be continuing that series soon, but in the meantime, we wanted to share a related example of creating a simple, but effective, visualization for a client. Background A local agency wanted to track client capacity on a monthly basis. This agency oversees services to pregnant women across multiple program locations, so tracking such information is necessary not only for their oversight of services, but also for sound management of dollars received from their funderEach service program under our client’s purview has an individualized contracted site capacity (i.e., maximum number of clients that they could serve), and dealt with an influx of clients enrolling and withdrawing from services each...

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