• Customer Satisfaction and Healthcare

    Posted on January 28, 2009 | by CRC

    I recently ready an article about “mystery patients” in Modern Healthcare. Apparently some companies are hiring people to pose as patients in order to get a handle on customer satisfaction in a healthcare setting. The idea is modeled after “mystery shoppers” who show up in restaurants or other retail establishments, and provide reports on many aspects of the experience. I’m wondering if this is a good idea in the healthcare sector.

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