Data Maturity Stages
In Part I of this blog series, I introduced the concept of data maturity, its importance to organizations, and steps for becoming data mature. Today, well tackle the ways in which organizations can be thought of as existing in different stages of data maturity and how you may move through them. Particularly relative to reporting, knowing where you are on the data maturity scale will help you identify the right approach and the right tools to move forward.
I was introduced to the term data maturity by Karen Graham, Maddie Grant, and Jenn Taylor at their 2019 GoodTech Fest presentation. (If you dont know about GoodTech Fest, check out my blog post on it here and consider going in 2020! Its a great, reality-based conference about measuring what matters in the nonprofit sector.)
Ive been thinking a lot about this idea of data maturity, and how we can help organizations build capacity to provide data for themselves and to funders.
Inciter on the Road For the last few years Ive been looking for a conference where folks who love technology, data, and social services come together to talk about how to collect the right information to improve lives and change the world by finding better ways to collect and analyze data related to outcomes. GoodTech Fest is it.
**What is **GoodTech Fest?
GoodTech Fest is a conference for those doing real life, applied work in the social sector.
Several weeks ago, one of our clients came to us with a challenge:** find compelling ways to present 10 years of grantmaking data.** The client wanted us to tell their story and present the data in a way that people at all levels (data nerds and non-data nerds) at their organization could easily understand.
I was tasked with analyzing the data and worked closely with the CRC dataviz experts, Taj and Matthew, to come up with the different visuals for the report.
Welcome to CRCs monthly series of articles on all things techie: Secrets from the Data Cave! (For those who dont know, the title references our room fondly referred to as the bat cave where data staff can geek out in an isolated setting.) Here well be offering you a sneak peek into the cave, with tips and the latest updates on what were implementing here at CRC.
by Ashley Faherty
Welcome to CRCs monthly series of articles on all things techie: Secrets from the Data Cave! (For those who dont know, the title references our room fondly referred to as the bat cave where data staff can geek out in an isolated setting.) Here well be offering you a fascinating sneak peek into the cave, with the latest updates & tips on what were implementing here at CRC!
Price isn’t the deciding factor anymore it’s [customer] service was a statement made by someone in the industry in an article on CNN.com about customer service horror stories and consumers' new technologically savvy approaches for getting good service. For example, one woman found a Comcast executive through Twitter and got her cable fixed almost instantly. Others have used blogs to share their customer service horror stories with millions of people instantly, which in some cases led to the resolution of their problem by the company under question.