Inciter | Technology and Customer Service
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Visual Reports

Several weeks ago, one of our clients came to us with a challenge: find compelling ways to present 10 years of grantmaking data. The client wanted us to tell their story and present the data in a way that people at all levels (data nerds and non-data nerds) at their organization could easily understand.I was tasked with analyzing the data and worked closely with the CRC dataviz experts, Taj and Matthew, to come up with the different visuals for the report. I'm no dataviz expert but here's what I learned: Client feedback is important: Take time to hear your client's thoughts on the visualizations you are creating, you want to make sure you are meeting your client's expectations. Patience is key: I spent a lot of time creating and re-creating multiple charts and graphs. It...

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Secrets from the Data Cave: January 2015

By: Sarah  Welcome to CRC’s monthly series of articles on all things techie: Secrets from the Data Cave! (For those who don’t know, the title references our room — fondly referred to as “the bat cave”— where data staff can geek out in an isolated setting.) Here we’ll be offering you a sneak peek into the cave, with tips and the latest updates on what we’re implementing here at CRC.(This month's SDC is an on-the-road edition!)  Late last fall, I had the opportunity to go to phpworld 2014, a conference for PHP code developers, held in Washington DC. Many different web applications use the programming language PHP, so coders have a myriad of options for deploying it (including, but not limited to, Drupal, Wordpress, Joomla, and Magneto). This conference is designed to bring these...

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Secrets from the Data Cave: April 2014

by Ashley FahertyWelcome to CRC’s monthly series of articles on all things techie: Secrets from the Data Cave! (For those who don’t know, the title references our room — fondly referred to as “the bat cave”— where data staff can geek out in an isolated setting.) Here we’ll be offering you a fascinating sneak peek into the cave, with the latest updates & tips on what we’re implementing here at CRC!April 2014:  Building Online Brochures for DummiesLet’s be frank: print advertising is going the way of the Dodo bird (RIP Mr. Dodo). Pamphlets, flyers, and brochures received in the mail(or in-person from a persistent kiosk salesperson while you’re walking through the mall, just trying to get your coffee fix) typically end up in the recycling bin or in a giant stack on your...

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Using Technology to Reach Your Customers

Price isn't the deciding factor anymore it's [customer] service was a statement made by someone in the industry in an article on CNN.com about customer service horror stories and consumers' new technologically savvy approaches for getting good service. For example, one woman found a Comcast executive through Twitter and got her cable fixed almost instantly. Others have used blogs to share their customer service horror stories with millions of people instantly, which in some cases led to the resolution of their problem by the company under question.I find this use of technology very intriguing, and it raises lots of questions for how businesses function. We've all heard about being cautious about what you put on social networking sites for public view, as the information may be seen by an employer....

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