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Technology and Customer Service Archives - Inciter
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Data Maturity Part II: How Grown Up Are You?

Posted on February 3, 2020
in Data Management and Databases, Technology and Customer Service
by Taj Carson
0 Comments

Data Maturity StagesIn Part I of this blog series, I introduced the concept of data maturity, its importance to organizations, and steps for becoming data mature. Today, we’ll tackle the ways in which organizations can be thought of as existing in different stages of data maturity and how you may move through them. Particularly relative to reporting, knowing where you are on the data maturity scale will help you identify the right approach and the right tools to move forward. Early Phases: Piloting and Building Phase I: Piloting (Infancy)Your data is new and cute, but you can’t really leave it alone when you go out for dinner. You may be collecting some basic data, but you haven’t created a data strategy and made clear decisions about what you are collecting and why....

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Data Maturity Part I

Posted on January 9, 2020
in , Data Management and Databases, Technology and Customer Service
by Taj Carson
1 Comment

I was introduced to the term “data maturity” by Karen Graham, Maddie Grant, and Jenn Taylor at their 2019 GoodTech Fest presentation. (If you don’t know about GoodTech Fest, check out my blog post on it here and consider going in 2020! It’s a great, reality-based conference about measuring what matters in the nonprofit sector.)I’ve been thinking a lot about this idea of data maturity, and how we can help organizations build capacity to provide data for themselves and to funders. I think about this all the time, of course, but data maturity provides another, very useful concept to hang some ideas on. It got me thinking about why some of our clients seem able to collect and use data better than others, and also about what it takes for...

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Good Tech Fest 2019

Posted on June 4, 2019
in , CRC Team, Technology and Customer Service
by Taj Carson
1 Comment

Inciter on the RoadFor the last few years I’ve been looking for a conference where folks who love technology, data, and social services come together to talk about how to collect the right information to improve lives and change the world by finding better ways to collect and analyze data related to outcomes. GoodTech Fest is it. What is GoodTech Fest?GoodTech Fest is a conference for those doing real life, applied work in the social sector. It’s a great mix of technology nerds and data geeks (both intentional and accidental) and practitioners. The conference speakers do a great job of making all three areas -- tech, data, social practice -- accessible. Topics are strategic and practical at the same time. This year that included things such as how to ensure...

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Visual Reports

Posted on July 9, 2015
in , Dataviz, Technology and Customer Service
by Taj Carson
1 Comment

Several weeks ago, one of our clients came to us with a challenge: find compelling ways to present 10 years of grantmaking data. The client wanted us to tell their story and present the data in a way that people at all levels (data nerds and non-data nerds) at their organization could easily understand.I was tasked with analyzing the data and worked closely with the CRC dataviz experts, Taj and Matthew, to come up with the different visuals for the report. I'm no dataviz expert but here's what I learned: Client feedback is important: Take time to hear your client's thoughts on the visualizations you are creating, you want to make sure you are meeting your client's expectations. Patience is key: I spent a lot of time creating and re-creating multiple charts and graphs. It...

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Secrets from the Data Cave: January 2015

Posted on January 26, 2015
in Technology and Customer Service
by CRC
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By: Sarah  Welcome to CRC’s monthly series of articles on all things techie: Secrets from the Data Cave! (For those who don’t know, the title references our room — fondly referred to as “the bat cave”— where data staff can geek out in an isolated setting.) Here we’ll be offering you a sneak peek into the cave, with tips and the latest updates on what we’re implementing here at CRC.(This month's SDC is an on-the-road edition!)  Late last fall, I had the opportunity to go to phpworld 2014, a conference for PHP code developers, held in Washington DC. Many different web applications use the programming language PHP, so coders have a myriad of options for deploying it (including, but not limited to, Drupal, Wordpress, Joomla, and Magneto). This conference is designed to bring these...

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Secrets from the Data Cave: April 2014

Posted on May 5, 2014
in Technology and Customer Service
by CRC
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by Ashley FahertyWelcome to CRC’s monthly series of articles on all things techie: Secrets from the Data Cave! (For those who don’t know, the title references our room — fondly referred to as “the bat cave”— where data staff can geek out in an isolated setting.) Here we’ll be offering you a fascinating sneak peek into the cave, with the latest updates & tips on what we’re implementing here at CRC!April 2014:  Building Online Brochures for DummiesLet’s be frank: print advertising is going the way of the Dodo bird (RIP Mr. Dodo). Pamphlets, flyers, and brochures received in the mail(or in-person from a persistent kiosk salesperson while you’re walking through the mall, just trying to get your coffee fix) typically end up in the recycling bin or in a giant stack on your...

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Using Technology to Reach Your Customers

Posted on June 9, 2009
in , Technology and Customer Service
by CRC
0 Comments

Price isn't the deciding factor anymore it's [customer] service was a statement made by someone in the industry in an article on CNN.com about customer service horror stories and consumers' new technologically savvy approaches for getting good service. For example, one woman found a Comcast executive through Twitter and got her cable fixed almost instantly. Others have used blogs to share their customer service horror stories with millions of people instantly, which in some cases led to the resolution of their problem by the company under question.I find this use of technology very intriguing, and it raises lots of questions for how businesses function. We've all heard about being cautious about what you put on social networking sites for public view, as the information may be seen by an employer....

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